Digital Government Forms Platform — Sri Lanka

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Info

Digital Government Forms (forms.gov.lk) is a national e-Government platform developed for the Information and Communication Technology Agency (ICTA) of Sri Lanka, enabling public institutions to digitize forms, process applications, and deliver government services online.

Initiated in 2021 with World Bank support through the Contingent Emergency Response Component (CERC), the platform replaces paper-based processes with centralized digital services, reducing administrative complexity and improving accessibility for citizens and businesses.

Following its successful pilot in 2022, the platform expanded across government institutions. By September 2023, it had onboarded 23 government organizations, digitized 31 forms, registered 11,274 citizens, and processed 3,138 online submissions.

The initiative demonstrates how shared Digital Public Infrastructure can accelerate government modernization and enable more efficient, accessible, citizen-centric public services.

Learn more through the official ICTA project announcement.

The initiative demonstrates how shared Digital Public Infrastructure can accelerate government modernization and enable more efficient, accessible, citizen-centric public services.

Learn more through the official ICTA project announcement.

Industry

Public Sector

Services

System Integration

Client

Information and Communication Technology Agency (ICTA) — Sri Lanka

Year

2021 – Ongoing

Challenge

Paper-based processes created delays, administrative overhead, and unnecessary visits to government offices.
Government institutions lacked a shared platform for digitizing public service applications.
Managing sensitive citizen data across multiple institutions required secure, reliable digital infrastructure.

Paper-based processes created delays, administrative overhead, and unnecessary visits to government offices.
Government institutions lacked a shared platform for digitizing public service applications.
Managing sensitive citizen data across multiple institutions required secure, reliable digital infrastructure.

Solution

Digital Government Platform: Introduced a centralized, reusable solution for creating and managing electronic government forms.
Online Citizen Services: Enabled digital applications, submissions, and status tracking.
Secure, Scalable Architecture: Supported adoption across multiple government institutions through modern web technologies.
Continued Technical Support: Bevolv and Inova IT Systems jointly maintain the platform, supporting reliability and operational continuity.

Digital Government Platform: Introduced a centralized, reusable solution for creating and managing electronic government forms.
Online Citizen Services: Enabled digital applications, submissions, and status tracking.
Secure, Scalable Architecture: Supported adoption across multiple government institutions through modern web technologies.
Continued Technical Support: Bevolv and Inova IT Systems jointly maintain the platform, supporting reliability and operational continuity.

Impact

As reported in the Ministry of Technology’s 2023 Performance Report, covering progress up to September 2023: